In this personal data policy, you will find your personal information in regards to what purpose we handle personal data and how long we save the data for and what rights you have.
A personal data is any information directly or indirectly ( via other information) may be attributed to you as a physical person. Such as a name, social security number, address, email and telephone number. Even images, recordings or your computers IP address counts as personal adata. To process personal data means that one or more actions are taken. Such as collecting, storage, reading, processing or transmission of the data. Spar Hotel AB is the data controller for the information that we have about you and for the treatment that is described in this personal data policy. We follow current data protection laws (GDPR).
Collection of personal data
Spar Hotel collects private data in several ways, firstly we collect it directly from you. Below you may find the description of which information we collect and in what context.
The information that you provide us with
We collect and treat personal data that you give us, usually in combination with the booking of a room as we ask for your personal information in order to oblige with our agreement, but if you also send us an email or a message thru our website, we sign you up for our newsletter. The same goes for when you call us or communicate with us thru social media.
Information that gets collected when you use our services.
We collect and treat your personal data that your employer gives us. This occurs when we have an agreement and we require information in regards to the guests staying with us, as they are included in the agreement. Information that is collected by us could be; names, telephone numbers, emails and invoice references. This information is necessary in order for us to be able to deliver the service that we have an agreement on. It so happens that the person responsible for the booking leaves personal information about one or more other people, who will use the same booking.
Handling & Storing of personal data
We handle personal data in our customer database, in our bookingsystem as well as in our Finance system. These systems are available to us, so that we can more efficiently deliver the services that you have ordered from us and for us to be able to answer your questions and give you impeccable customer service associated with the execution of these services. In these systems, you can find the personal data that we collect in order to treat. In the cases that we have gathered your information within the frame of our agreement with your employer, the information will be kept as long as the agreement is valid. In the case that you have given consent to us handling your personal data, we will save it for the amount of time that your consent is valid. In other words until you withdraw from this consent.
Your integrity is important to us and that is why we make sure that safety comes first. We take any necessary steps to protect your personal data if it is in accordance with the Data Protection Regulation and with established guidelines for information safety. This means that we have routines & rules around The Data protection policy and that our employees only have access to the information that they need in order to execute their job.
Spar Hotel may use your email address for direct marketing purposes such as newsletters or special offers from us. If you do not want us to use your email address in terms of direct marketing, then you are more than welcome to get in touch with us, so that we can suspend your personal information for this purpose specifically. Please send us an email, you may find our information below under contact information, kindly give us your name, information and notify what you would like for us to suspend.
Disclosure of personal data
We hire suppliers and partners, for example; our supplier of the hotelbooking system, companies that examines customer satisfaction as well as supplier of templates for our newsletter. These suppliers get access to the personal data that is necessary in order for the service in question to be carried out. Usually the information includes names, telephone numbers and email addresses. In some cases information such as allergies or other types of infomation that the guest has requested to be made, such as late arrival can emerge.
You are able to have a look and give consent to which information that our bookingsystem is using for Spar Hotel Gårda as well as Spar Hotel Majorna. Spar Hotel does NOT sell your personal information to a third party.
You have certain rights according to the data protection regulation. If you would like to make use of your rights, feel free to contact us according to the information below.
- Right to access- you have the right to get a confirmation on how we treat your personal data and an extract over which information is being used.
- Request for rectification- you are entitled to have incorrect information corrected.
- The right to ask to be erased- you have the right to have your personal information erased under certain circumstances, for example if the information no longer is being used for the purpose it was originally intended or if the treatment is based on your consent and you would like to reverse this.
- Object to treatment that supports our legitimate interest and against direct marketing- you have a right to object to treatment of your personal information or to ask that the treatment gets restricted.
- Right to data portability- you have a right to demand that the personal data is moved from us and into another company, authority or organisation. This right is limited to the information provided by you.
More information about the data protection regulation can be found here:
Do you have any questions regarding how we treat your personal data? Please contact us by telephone: 031-75 20 300 or by email: firstname.lastname@example.org
Spar Hotels personal data policy will be updated as case law develops and the data inspection provides guidelines. The latest version is always available on our website: www.sparhotel.se