Truly clean rooms & pleasant staff
To ensure that our guests’ stay exceeds their expectations, we have a guest questionnaire in each room called “Dear Guest”. Every week, we evaluate the responses we’ve received and get a good idea of our customer satisfaction rating, and hints for improvements. All of our guests are just as important to us.
Our average rating is 4.6 out of 5.0. The areas that top the ranking every week are cleanliness and staff attitude.
Your participation helps us improve
We’re always thankful for your comments on our service and standard, positive and negative. If you have comments for us, please drop us an e-mail at firstname.lastname@example.org.
Quality assurance of breakfasts
In the summer of 2004, we collected opinions on our breakfasts. Over 250 guests’ opinions were compiled and evaluated. And this led to more improvements of our breakfast, such as larger tea cups, a wider range of tea, crispbread and yoghurt. Without the honesty and interest of our guests, this would never have happened!